Patient Satisfaction Surveys
Our goal is to deliver the best possible care to you in a manner that meets your expectations. We welcome your comments and suggestions about any aspect of your care each time you visit.
We recognize that not everyone is comfortable providing feedback about their experience directly to us at The RCC. In hopes of having every patient give us the information we need, both positive and negative, we have contracted with an independent firm, Press Ganey Associates, Inc., located in South Bend, Indiana.
Surveys are mailed home to patients for completion and return in self-addressed, stamped envelopes.
If we have provided you excellent care and service we will know we met your expectations because you tell us so. When we have fallen short we are committed to listening and acting upon your comments. In either case, we benefit tremendously from the feedback you provide.
Thank you for taking the time to share your perspective on our services so we may continue working to enhance the patient experience for patients at The Regional Cancer Center.